policies
General Refund Policy |
(Not including Beach Volleyball Summer Camps) |
Withdrawals made up to and including the second session of a program are subject to a $25 cancellation fee, plus the prorated cost of any sessions that have already taken place at the time of withdrawal. If you prefer to receive a credit (to be used toward a future BCO Volleyball Club program) instead of a refund, the $25 administration fee will be waived. In this case, we will only deduct the prorated cost of any sessions that have already occurred at the time of withdrawal.
No refunds or credits will be issued after the second session has taken place and no refunds or credits will be issued for missed sessions during the program.
If payment was made by credit card, the 4% processing fee associated with the payment is non-refundable.
Programs will run rain, shine or snow. If a permit is cancelled for any reason beyond the Club’s control, the Club will first endeavour to provide a make-up session for all affected athletes. If a make-up session is not possible, the Club will provide affected participants with a credit voucher for future use in any BCO Volleyball Club program.
No refunds or credits will be issued after the second session has taken place and no refunds or credits will be issued for missed sessions during the program.
If payment was made by credit card, the 4% processing fee associated with the payment is non-refundable.
Programs will run rain, shine or snow. If a permit is cancelled for any reason beyond the Club’s control, the Club will first endeavour to provide a make-up session for all affected athletes. If a make-up session is not possible, the Club will provide affected participants with a credit voucher for future use in any BCO Volleyball Club program.
Beach Volleyball Summer Camp Refund & Payment Policy
Due to the popularity and very limited capacity of the beach camps, the following refund policy will apply to the Beach Volleyball Summer Camps:
Cancellation Policy:
Cancellation Policy:
- If you cancel more than 7 days before the camp start date, you will be eligible for either a full credit that can be used towards a future BCO program or a refund minus a $25 cancellation fee.
- If you cancel your registration within 7 days of the camp start date, you will only be eligible for a refund (minus a $25 cancellation fee) if we can fill your spot with another participant.
- No refunds will be given after the program has started.
- The 4% credit card processing fee is non-refundable in all cases.
- Refund requests due to extenuating circumstances will be considered on a case-by-case basis, and exceptions may be made accordingly.
- Payment must be received no later than 7 days before the camp start date to secure your spot.
- If payment is not received by this deadline, your registration will be moved to the waitlist and your spot will be offered to another player.
inclement weather & facility closure policy
Indoor Volleyball
Sessions are only cancelled if we lose access to the facility. If the facility is open, sessions will continue to run. In the event of a cancelled session, every effort will be made to hold a make-up session at a later date. Due to gym availability this is not always possible. If there is no make-up session, we will offer a credit or refund for the missed day(s). If you paid by credit card, the 4% processing fee is non-refundable. The amount of credit or refund will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.
Beach Volleyball
Programs will run rain or shine. The program will only be cancelled if there is a significant amount of water pooling on the courts or if there is a public health advisory in effect advising people to avoid all outdoor activity due to poor air quality. In the event of lightning or extremely heavy rain, sessions may be suspended for a short period of time. If a session is “suspended” (onsite delay), no refunds or credits will be given. If a session is cancelled, a credit or refund will be issued for the missed day(s). If you paid by credit card, the 4% processing fee is non-refundable. The amount of the credit or refund will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.
Sessions are only cancelled if we lose access to the facility. If the facility is open, sessions will continue to run. In the event of a cancelled session, every effort will be made to hold a make-up session at a later date. Due to gym availability this is not always possible. If there is no make-up session, we will offer a credit or refund for the missed day(s). If you paid by credit card, the 4% processing fee is non-refundable. The amount of credit or refund will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.
Beach Volleyball
Programs will run rain or shine. The program will only be cancelled if there is a significant amount of water pooling on the courts or if there is a public health advisory in effect advising people to avoid all outdoor activity due to poor air quality. In the event of lightning or extremely heavy rain, sessions may be suspended for a short period of time. If a session is “suspended” (onsite delay), no refunds or credits will be given. If a session is cancelled, a credit or refund will be issued for the missed day(s). If you paid by credit card, the 4% processing fee is non-refundable. The amount of the credit or refund will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.